Blar i Omsorgsbiblioteket på forfatter "Åhlström, Pär"
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An instrument for assessing lean service adoption
Malmbrandt, Malin; Åhlström, Pär (Journal article, 2013)Purpose – The purpose of this paper is to develop and empirically validate an instrument containing operational measures of lean service. The instrument is intended for use by both researchers and practitioners. Desi ...