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dc.contributor.authorSkarli, Jim B.
dc.date.accessioned2021-05-21T11:53:37Z
dc.date.available2021-05-21T11:53:37Z
dc.date.issued2021
dc.identifier.citationSkarli, J. B. (2021). Creating or Destructing Value in Use? Handling Cognitive Impairments in Co-Creation with Serious and Chronically Ill Users. Administrative Sciences, 11(1), 16.en_US
dc.identifier.urihttps://hdl.handle.net/11250/2756049
dc.description.abstractTheoretically based on public service logic (PSL), this article addresses how users’ cognitive impairments can affect co-creation processes and value outcomes in a public sector environment, and how the service providers can handle this issue. It directs attention to value creation in the context of vulnerable and unwilling service users and contributes to understanding how cognitive gaps between public health care services and users inhibit value co-creation. Based on qualitative interview data, findings substantiate that cognitive impairments reduce the users’ health literacy and therefore affect both their ability and willingness to participate in co-creation. The study recognizes that there is a built-in asymmetry between the involved actors and that failing to reduce this asymmetry through adequate facilitation by the service providers, can result in co-destruction of value in use. It is acknowledged that the users might not be cognitively able to determine whether they actually come better or worse off in the end. Therefore, it is suggested that the service provider might need to play a larger role in determining what is positive or negative value in use. Hence, this article adds to PSL by clearly emphasizing the key role played by public service organizations (PSOs) in facilitating the value creation process, which takes place during service deliveryen_US
dc.publisherAdministrative Sciencesen_US
dc.rightsNavngivelse 4.0 Internasjonal*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/deed.no*
dc.subjectpublic service logicen_US
dc.subjectco-creationen_US
dc.subjectco-destructionen_US
dc.subjectvalue in useen_US
dc.subjecthealth careen_US
dc.subjecthealth literacyen_US
dc.subjectcognitive impairmentsen_US
dc.subjectvulnerable usersen_US
dc.titleCreating or Destructing Value in Use? Handling Cognitive Impairments in Co-Creation with Serious and Chronically Ill Usersen_US
dc.typeJournal articleen_US
dc.source.pagenumber16en_US
dc.source.volume11en_US
dc.source.journalAdministrative Sciencesen_US
dc.source.issue1en_US
dc.identifier.doihttps://doi.org/10.3390/admsci11010016


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